We do not accept Cancel order or Refund after the order was shipped (tracking number updated), because after it was shipped out, the goods could not be returned back to us!
Q:When will you ship, if i order today?
Your board usually will be shipped within 2 days of the day you order!
Q:Can i change the order after I ordered?
Yes, You can, but you need to contact us 2 days before it was sent out, and we cannot guarantee that your order will be changed successfully. Because it is hard to modify the order once it gets sent to the production line.
Q:What's the current shipping time?(From the shipped date by Logistics company)
United states: 9-13 days.
Europe: 12-15 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days
Note:The delivery to Europe may be a little delay in the next month.
Q:Will I receive a tracking number?
Yes! we'll fill in the tracking number through your order after the board is shipped.
Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method.you can track order on our website.
Q:Do I need to pay for tax?
if your order is with completed board,no tax will be charged for US and EU.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea)
if you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.
Note:If you live in New Zealand,maybe we will ship your board at twice due to the custom rules.we will ship your board without battery and remote at first, and then we ship your battery and remote in another shipping way,so you will get 2 packages and then get a complete board.
Q:How water resistant is this board? Will it still function if it goes through small puddles?
We've been skating the WowGo board through several puddles without any issues.
We do - however - recommend that you ride around water and stay away from wet or icy surfaces. The board is not waterproof, the water could damage the Board. And riding on wet and icy surfaces is extremely dangerous, as you will easily lose control of the powerful board.
Q:Do I need to charge the battery when I receive the board?
Yes,you need to,but not required. Because the battery is not fully charged before leaving the factory (to protect the battery during Long-distance shipping).
Q;How much weight can WoWGo carry?
The max load of WowGo is 280 pounds (150kg).
We do recommend a maximum weight of 264 pounds (120kg) and below, as weights above that might have an impact on performance and speed.
Q:How to adjust steering sensitivity?
You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy
How do you make such a great product at such a low price?
We don't have any advertisement or operating expenses (Amazon charge 15%).We sell on our own website with very few charges and we have sent over 4000+ boards to our customers all over the world.Which means the board is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our high quality and great performance with a budget price and certified components like our Powerful Samsung battery, Zealous bearings, reliable motors, Waterproof ESC and so on. We believe that maintaining a budget price and a high quality will make the consumers recognize our brand and support us further in the future. That's why we made such a great product with such a low price!
Warranty
90 days warranty for any manufacturing defects.
If you use it properly but quality problems occur during the warranty period , we will provide you replacement parts for free but shipping fee will be collected. if the A replacement parts we sent you couldn't fix your problem, we will continue send you B replacement parts until your board works.
You can buy all parts in our shop and we also provide 90 days warranty.
The water damage ，wheels wear ，and artificial damage are NOT included in the warranty.
Refund Policy
- We don't refund when your ordered products are being built.
- We don't refund when your order is shipped out.
- We don't refund when there is an issue with the product you received.
- We don't accept returns.
