I had ridden a manual cruiser board a handful of times before using the Wowgo 3 as my first Esk8 experience and I was surprised at how easy it was to use. I made sure to have all the safety gear and tightened the back trucks a bit for more stability (although it was tuned well out of the box) and I was off. I LOVE this thing!
Shipping: I live in Canada and was surprised that there was an added cost (approx $100 usd) for shipping, but now that I have the board I can say it was worth it. I was concerned about other people's reports of long wait times, but shipping for my board took only about 3 weeks to Vancouver, BC, which was right around what they said it would it be. I ordered some extra items afterwards and it took about 4 weeks. I think it's good to remember that once they send off the board/package, the speed of delivery is at the mercy of the shipping company.
Customer Service: This is an area where apparently Wowgo has been bad in the past, but my experience has been quite the opposite. They were really pleasant and easy to get responses from on the chat through their website (bottom right of the screen) and would reply by the next day. Very reasonable considering the different time zones. I also emailed them about a common issue with esk8 hub motors making a clicking noise and they answered all my questions quickly and I figured out a fix. FYI - This was not a mechanical issue. Apparently due to the polyurethane wheels that slide on and have metal inside, they aren't always the absolute perfect fit and can cause a mild but noticeable clicking noise when your on the board. This can be fixed by using double sided tape or brake lubricant in between the motor and polyurethane wheel. Mine no longer makes the noise ( I used brake lubricant).
I've put almost 200km on the board over the past month and already ordered an extra charger and the bigger battery. I should've opted for the bigger battery initially, but ah well I have a back-up now. I recommend an extra charger so you have one for home and to carry with you. I'm impressed with the distance and would say its true to what they say on the website. I'm about 150 lbs and on the smaller battery I was getting an average of 20 km on a charge and I'm averaging a speed of 30-40 km and going up some decent sized hills. On the larger battery that I just swapped in (one day of riding so far) I got 25 km and had a bar left. The remote is super comfortable and really intuitive. I like that it vibrates when you change modes or directions and I like the rubbery grip. The dial feels good and it's really responsive. The breaks feel great and the torque is more than enough for me. This thing blows my mind on hills! The quality and feel of this board is not disappointing.
You should probably stop reading this and just go buy one!