Q:What's the current shipping time?(From the shipped date by Logistics company)
Standard Shipping: shipped by sea or railway.Fast Shipping: shipped by air. United states: 7-17 business days (Fast shipping).
United states: 25-35 days (
Standard shipping).
United states: 2- 5 days (
Fast shipping from USA warehouse).
Europe: 25-30 business days (
Fast shipping).
Europe: 40-55 days (
Standard shipping).
Canada: 14-23 business days (
Fast shipping).
Australia: 10-17 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days.
East Malaysia: 7-10 days.
Vietnam: 7-10 days.
Q:Can i change the order after I ordered?
Yes, you can, but you need to contact us in 2 hours after you place the order. however. we cannot guarantee that your order will be changed successfully. Because it is hard to modify the order once it gets sent to the production line.
Q:Will I receive a tracking number??
Yes! Normally you will get the tracking number in 48 hours after you place the order.
Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method.you can track order on our website.
Q:Why did the tracking number not update after several days?
The tracking number will update only when it arrive to your destination country and finish customs clear and then it will be given to your local UPS or FedEx. Then it will update. Before it’s given to UPS or FedEx. It won’t update. No worries.
Q:Do I need to pay for tax?
No tax will be charged for US and EU if your order is with completed board.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea).
If you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.
If you live in New Zealand,maybe we will ship your board in 2 packages due to the custom rules.we will ship your board without battery and remote in a package, and then we ship your battery and remote in another package,so you will get 2 packages and then get a complete board.
Q:Can I refuse receipt of the goods?
Yes, you can. But you need to bear any expenses incurred.
Q:What if the courier can’t contact me and the package is returned to the sender? Can I request a re-delivery?
Yes, you can.But you need to bear any expenses incurred.
In addition, if the package is returned due to the address problem of the consignee, the expenses incurred will also be borne by the customer.
Q: Will I be charged any other fees after I check out on the official website?
If the forwarder tells us that your shipping address is a remote address, we will charge you a certain fee.The fee varies according to the address.
Q:How water resistant is this board?
The board is not waterproof. and the water-resistant may reduce after you use it for a long time. the water may damage the board. so we recommend that you ride around water and stay away from wet or icy surfaces, And riding on wet and icy surfaces is extremely dangerous, as you will easily lose control of the powerful board.
Q:Do I need to charge the battery when I receive the board?
Yes,you could to do that, but not required. Because the battery is not fully charged before leaving the factory (to protect the battery during Long-distance shipping).
Q:How much weight can WoWGo carry?
The max load of WowGo is 280 pounds (150kg).
We do recommend a maximum weight of 264 pounds (120kg) and below, as weights above that might have an impact on performance and speed.
Q:How to adjust steering sensitivity?
You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy.
Q:How can I pair the remote to the board?
It’s easy. 1, Turn off the board and remote. 2, long press the power button of the board and the remote at the same time for more than 5 seconds. 3. When the remote vibrates. It shows it’s paired.
Q:How to re-set the OLED remote display from kilometres to miles?
Please re-pair the remote to the board and then you will see the option (km or miles), double-click the power button on the remote to confirm the selection.
Q:When my board meet a problem, where can I get the support?
No worries. Please contact our after sale service and they will help you out. You can send some videos or pictures to show the problem to this email：wowgoboard@gmail.com or contact our after sale service Facebook: www.facebook.com/wowgoaftersale. We will help you out.
Q:How do you make such a great product at such a low price?
We don't have any advertisement or operating expenses (Compare to Amazon charge 15% ).We sell on our own website with very few charges and compared with the European and American countries, the manpower cost in China is very low. We have sent over 18000+ WowGo electric skateboards to our customers all over the world.Which means the board is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our high quality and great performance with a budget price and certified components like our Powerful Samsung battery, best Zealous bearings, most powerful motors, most stable and waterproof ESC and so on. We believe that maintaining a budget price and a high quality will make the consumers recognize our brand and support us further in the future. That's why we made such a great product with such a low price!
Warranty
180 days warranty for WowGo 2S/KT/Mini/3/3X board defect for any manufacturing defects. 270 days warranty for WowGo AT2 board defect for any manufacturing defects.
(The warranty of WowGo 2S/KT/Mini is extended from 3 months to 6 months since 2020.4.14, orders placed before 2020.4.13 are still 3 months warranty.)
If you use it properly but quality problems occur during the warranty period , we will provide you replacement parts for free but shipping fee will be collected. if the A replacement parts we sent you couldn't fix your problem, we will continue send you B replacement parts until your board works.
You can buy all parts in our shop and we also provide 90 days warranty.
The water damage ，wheels wear ，and artificial damage are NOT included in the warranty.
Refund Policy
- We don't refund when your ordered products are being built.
- We don't refund when your order is shipped out.
- We don't refund when there is an issue with the product you received.
- We don't accept returns.
