1.How do I track my order with the provided tracking number?

 Please go to https://wowgoboard.com/tools/trackorder and input your tracking number.

 

2.Where is my order shipped from? How soon can I receive my order after placing an order?

Normally, we ship orders from our factory in China. For some products, however, we ship from our warehouses in the European Union and the United States. The transit time varies according to the shipping origin location.

Shipping from US warehouse (US ONLY):
Arrives 7~10 Days (After Shipping)
Shipping from European warehouse (EU ONLY):
Arrives 7~10 Days (After Shipping)

Standard Shipping from Factory

All orders with "Standard Shipping" selected are shipped by sea or train.
US - Arrives 25-35 Days (After Shipping)
European countries - Arrives 40-55 days (After Shipping)
If your shipping address is from another country, please contact our customer service department (Click here).
Expedited Shipping from Factory

All orders with "Expedited Shipping" selected are shipped by air.
US / Arrives 8-16 Business Days (After Shipping)
Europe, Canada / Arrives 25-30 Business Days (After Shipping)
Asian countries / Arrives 12-20 Business Days (After Shipping)

If your shipping address is from another country, please contact our customer service department (Click here).

 

3.WHY DOES MY TRACKING NUMBER NOT UPDATING?

When your order is shipped, you will received an email with a tracking number. The tracking number will update only when it arrives to your destination country and finishes clearing customs. The tracking number will update when the package is given to your local DHL, UPS, or FedEx.

 

4.About the shipping fees

When your order is shipped, you will received an email with a tracking number. The tracking number will update only when it arrives to your destination country and finishes clearing customs. The tracking number will update when the package is given to your local DHL, UPS, or FedEx.

 

5.Free Shipping Countries and areas

Below is the list of countries with 100% free shipping for all WowGo Board skateboards and parts.  (If your address is a PO BOX or APO address, we cannot send anything to you)

A

Aland Islands
Albania
Andorra
Armenia
Austria

B

Belarus
Belguim
Bouvet Island
Brunei
Bulgaria

C

China
Croatia
Czech Republic

D

Denmark

E

Estonia

F

Faroe Islands
Finland
France

G

Georgia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guernsey

H

Holy See (Vatican)
Hong Kong
Hungary

I

Isle of Man
Italy

J

Jersey

K

Kosovo

L

Latvia
Liectenstein
Lithuania
Luxembourg

M

Macao
Malaysia (Republic of)
Moldova
Monaco (Republic of)
Montenegro

N

Netherlands

P

Poland
Poland
Portugal

R

Reunion
Romania
Russia 

S

San Marino
Singapore
Slovakia
Slovenia
South Korea
Spain
Svalbard and Jan Mayen
Sweden

T

Taiwan
Thailand

U

United Kingdom
United States

V

Vietnam

We charge shipping fees to the following countries:

Bangladesh
Canada
Israel
Japan
Mongolia
Nepal
Norway
Sri Lanka
Phillippines
Switzerland
Turkey
Ukraine