We do not accept  [ Cancel order, (refund) ]  after shipped(tracking number updated), because after shipped out, the goods could not be returned back to us!

Q:When will you ship, if i order today?
Your board usually will be shipped within 3 days of the day you order! It may delay out of the parts.But we'll always try our best to ship the board out in time.

Q:What's the current shipping time?(From the shipped date by Logistics company)
United states: 9-13 days.
Europe: 12-15 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan:  5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days

Q:Will I receive a tracking number?
Yes! we'll fill in the tracking number through your order after the board is shipped.

Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method.you can track order on our website.

Q:Do I need to pay for tax?

if your order is with completed board,no tax will be charged for US and EU.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea)

if you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.

Note:If you live in New Zealand,maybe we will ship your board at twice due to the custom rules.we will ship your board without battery and remote at first, and then we ship your battery and remote in another shipping way,so you will get 2 packages and then get a complete board.

 

Q:How water resistant is this board? Will it still function if it goes through small puddles?
We've been skating the WowGo board through several puddles without any issues.

We do - however - recommend that you ride around water and stay away from wet or icy surfaces. The water could damage the Board. And riding on wet and icy surfaces is extremely dangerous, as you will easily lose control of the powerful board.

 

Q:Do I need to charge the battery when I receive the board?

Yes,you need to. You can charge it fully before riding it,because the battery is not fully charged before leaving the factory.(to protect the battery)

  

Q;How much weight can WoWGo carry?
The max load of WowGo is 280 pounds (150kg).
We do recommend a maximum weight of 264 pounds (120kg) and below, as weights above that might have an impact on performance.

 

Q:How to adjust steering sensitivity?
You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy


How do you make such a great product at such a low price?
We don't have any advertisement or operating expenses (Amazon charge 15%).We sell on our own website and send over 1000+ boards to our customers.This means the board is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our low prices and certified components like our Powerful Samsung battery, Zealous bearings, reliable motors, Waterproof ESC and so on. We believe that maintaining a low price and a high quality will in the end make the consumers recognize our brand and support us further in the future. Thank you!