Warranty & Return Policy
WowGo offers a 270 days warranty covering any manufacturing defects for the WowGo 3/3X(The warranty period for orders shipped before May 10, 2021, is 180 days, not including May 10)
WowGo offers a 365 days extended warranty covering manufacturing defects for the WowGo AT2 (11.6Ah) board. (The warranty period for orders shipped before May 10, 2021, is 270 days, not including May 10)
WowGo offers a 180 days warranty covering any manufacturing defects for the 2S pro / mini 2 / 2s max / Pioneer 4 / Pioneer X4.
WowGo boards are built using the best motors, ESC, and batteries. We test all individual parts and run each WowGo Board for 210 minutes before packaging it for shipment to ensure it is built to last.
All components, such as an extra remote or battery, can be purchased separately in our shop. If you do not see the part listed, please contact firstname.lastname@example.org. We also provide a 90 days warranty for the parts and components you bought separately on our website.
The WowGo board can be easily repaired by replacing a broken part. We are happy to diagnose and send replacement part/s for your board free of charge if the board is still under warranty. Free shipping and free parts.
If the problem should still persists after our diagnosis, we will continue to help you finding the correct replacement part until the problem is solved.
We reply to all questions within 24 hours during working days. If a question is sent during the weekend,please expect out response after the next working day. Replacement parts will be sent 3-8 days after your request has been submitted.
Water damage, wheel wear, belts wear and any artificial damage is NOT covered under the warranty. Always charge the board with the original charger. Otherwise the battery might be damaged or even catch fire. This damage is NOT covered under the warranty.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund & Return Policy
1. We can refund for orders that haven't been shipped, the refund will occur within 7 to 15 business days.
2. If your order has been shipped from factory or the overseas warehouse, we will not provide any refunds, because we can't intercept the order after it has already been transmitted to the logistics company.
3.If the tracking website shows "delivered", we cannot refund you
4.If your order gets lost while being shipped or at the customs clearance, we will notify you and let you to decide whether you want a refund or a new shipment free of charge. (If you choose a refund, we do not refund the shipping cost)
5.If there is any quality problem with the product you received, please contact customer service. We will provide you with free replacement parts as soon as possible, and assist you to replace parts under our guidance.
6. If your skateboard order has not been shipped out from WowGo factory, we allow you to cancel the order.