Everything about orders


Get a Wowgo board: Wowgo board is available for sale at official website: www.wowgoboard.com.

Payment: Full payment needs to be done at time of purchase for all of our boards and accessories. We accept

payment for orders by PayPal.


Taxes & Fees: No tax will be charged for US and EU if your order is with complete board. (Tax will by charged for

customers in Norway/Switzerland/South Korea). If you buy spare parts and ship to EU/NZ/AU, you will need to

pay for tax.


Shipping status: Usually you will get the tracking number in 48 hours after you place the order. Please note that

the tracking time stated on your tracking number is not accurate, we use special shipping channel because of the

big capacity battery pack, you cannot find shipping updates until the package arrives to your country.


Change your order: Please contact us in 2 hours after you place the order. However, we cannot

guarantee that your order will be changed successfully. Because it is hard to modify the order once it’s in

production schedule.


NOTE: If you live in New Zealand/Israel , we need to ship your board twice according to the custom regulations.

We will ship the board without without electronic parts (battery and remote) at first, then ship the battery and

remote by another shipping channel, so you will get 2 packages separately.


Current shipping time: (From the shipped date by Logistics company):

United states: 9-13 days

Europe: 12-15 days

Canada: 15-20 days

Australia: 10-13 days

Western Australia: 13-17 days

South Korea: 5-7 days

Japan: Signage 5-7 days in

Taiwan: 5-7 days

Singapore: 5-7 days

West Malaysia: 5-7 days

East Malaysia: 7-10 days

Vietnam: 7-10 days


Refund & Return:

1.We don't refund when your ordered products are being built. 

2.We don't refund when your order is shipped out. 

3.We don't refund when there is an issue with the product you received.

4.We don't accept returns.


We do NOT accept Cancellation or Refund after the order was shipped (tracking number updated), because after

it is shipped out, the package can not be returned back to us!


Q: When will you ship if I order today?

A: Your board will be shipped within 24 hours after payment done..


Q: How’s water resistant performance of Wowog board? Will it be functional if it goes through small puddles?

A: We've been riding the WowGo board through several puddles without any issues. But riding around water/wed

road/ icy surface is not recommended, the board is not waterproof, the water may damage the board. It’s also

extremely dangerous to ride on wet road/icy surface. 


Q:Do I need to charge the battery when I receive the board?

A: Yes. Because the battery is not fully charged before leaving the factory (to protect the battery during

long-distance shipping). 


Q: How to adjust steering sensitivity?

A: You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make

the steering flexible. Tightening the nut will make the steering clumsy


Q: How do you make such a great product at such a low price?

A: We don't have any advertisement or operating expenses (Compared with Amazon charge 15% ), We sell on our

own website with few charge. Compared with the European and American countries, the labor cost in China is

lower. We have sent over 5000+ boards to our customers all over the world, which means the board is currently

sold at an extremely low profit margin, while still maintaining high quality of the components used. We hope to

attract new customers with high quality and great performance with a budget price and certified components like

powerful Samsung battery, best Zealous bearings, most powerful motors, most stable and waterproof ESC and

so on. We believe that maintaining a budget price and high quality will make the consumers recognize Wowgo

brand and support Wowgo further in the future.