Everything about orders
Payment: Full payment needs to be done at time of purchase for all of our boards and accessories. We accept payment for orders by PayPal.
Taxes & Fees: No tax will be charged for US and EU if your order is with complete board. (Tax will by charged for customers in Norway/Switzerland/South Korea). If you buy spare parts and ship to EU/NZ/AU, you will need to pay for tax.
Europe: 12-15 days
Canada: 15-20 days
Australia: 10-13 days
Western Australia: 13-17 days
South Korea: 5-7 days
Japan: Signage 5-7 days in
Taiwan: 5-7 days
Singapore: 5-7 days
West Malaysia: 5-7 days
East Malaysia: 7-10 days
Vietnam: 7-10 days
Refund & Return:
1.We don't refund when your ordered products are being built.
2.We don't refund when your order is shipped out.
3.We don't refund when there is an issue with the product you received.
4.We don't accept returns.
Q: When will you ship if I order today?
A: Your board will be shipped within 24 hours after payment done..
Q: How’s water resistant performance of Wowog board? Will it be functional if it goes through small puddles?
A: We've been riding the WowGo board through several puddles without any issues. But riding around water/wed road/ icy surface is not recommended, the board is not waterproof, the water may damage the board. It’s also extremely dangerous to ride on wet road/icy surface.
Q:Do I need to charge the battery when I receive the board?
A: Yes. Because the battery is not fully charged before leaving the factory (to protect the battery during long-distance shipping).
Q: How to adjust steering sensitivity?
A: You can adjust the tightness of the nut at the front of the truck by using a T wrench. Loosen the nut to make the steering flexible. Tightening the nut will make the steering clumsy.
Q: How do you make such a great product at such a low price?
A: We don't have any advertisement or operating expenses (Compared with Amazon charge 15% ), We sell on our own website with few charge. Compared with the European and American countries, the labor cost in China is lower. We have sent over 5000+ boards to our customers all over the world, which means the board is currently sold at an extremely low profit margin, while still maintaining high quality of the components used. We hope to attract new customers with high quality and great performance with a budget price and certified components like powerful Samsung battery, best Zealous bearings, most powerful motors, most stable and waterproof ESC and so on. We believe that maintaining a budget price and high quality will make the consumers recognize Wowgo brand and support Wowgo further in the future.