Shipping Policy

Update: Due to the COVID-19 pandemic, shipping may not arrive on time.

 

1.How do I track my order with the provided tracking number?

 Please go to https://wowgoboard.com/tools/trackorder and input your tracking number.

 

2.How soon can I receive my order after placing an order?

The transit time varies according to the shipping origin location.

Shipping from US warehouse (US ONLY):
Arrives 2~7 Days (After Shipping)
Shipping from European warehouse (EU ONLY):
Arrives 2~7 Days (After Shipping)

Standard Shipping from Factory

All orders with "Standard Shipping" selected are shipped by sea or train.
US - Arrives 25-35 Days (After Shipping)
European countries - Arrives 40-55 days (After Shipping)
If your shipping address is from another country, please contact our customer service department (Click here).
Expedited Shipping from Factory

All orders with "Air Shipping" selected are shipped by air.
US / Arrives 7-16 Business Days (After Shipping)
Europe, Canada / Arrives 25-30 Business Days (After Shipping)
Asian countries / Arrives 12-20 Business Days (After Shipping)

If your shipping address is from another country, please contact our customer service department (Click here).

 

3.WHY DOES MY TRACKING NUMBER NOT UPDATING?

When your order is shipped, you will received an email with a tracking number. The tracking number will update only when it arrives to your destination country and finishes clearing customs. The tracking number will update when the package is given to your local DHL, UPS, or FedEx.

 

4.About the shipping fees

When your order is shipped, you will received an email with a tracking number. The tracking number will update only when it arrives to your destination country and finishes clearing customs. The tracking number will update when the package is given to your local DHL, UPS, or FedEx.