When looking for the right electric skateboard to purchase, a big concern was customer service if anything were to happen to the board. My battery recently died and I am very happy I did not go to a different servicer to repair my board.
Wowgo customer service consistently responded to my emails, usually a day or two later. Though I wish it was immediate, it's understandable that they likely have many other service calls. The Wowgomini 2 was very easy to disassemble and customer service asked me to provide video of the battery and interior. Customer service then provided instructions on how to test the board myself, verifying the issue and what to purchase for repairs. Now I might as well put it all back together myself. No need to pay someone else to do it.
One point of improvement is that I wish all the instructions and guidance came at once, rather than one step per email response. But wowgo customer service was reliable and helpful. With some patience, at the end of it, they provided a discount to go along with the battery I needed. I'm very happy with the customer service with Wowgo and relieved that it wasn't a nightmare story for reddit.
