Belt Motor

I got a wowgo 3x only a month ago. The motors were very strong at first but mine overheated extremely easily, from very slow, light riding. (Testing out new belts, they keep breaking and falling off) The motors were clicking and smoking and now smell burnt.. from seriously calm riding. I still need two new ones and I've been in contact with wowgo customer service for several days now, yet with no progress toward a resolution. They asked me to send videos of the motors with the power on which I already sent videos and the motors do not spin at all no matter what. And I sent them a video of that and they just asked for the same thing the next day so I dont know what to do I already sent them the video they asked for. I dont want to buy new motors after just one month.. there should be some warranty because I didn't break anything myself, I think I just got sent a faulty set up. I've already spent so much money on this site, and I still cant even ride. Also, the screws that hold them onto the mount have almost all come out while I was riding so i only have two tiny screws for my two broken motor. Again, I've sent pictures and videos to wowgo but they keep asking for the same thing I already sent so idk hopefully they help me out it's been a bad time waiting for them to reply. I think they should at least help me get new motors because I've bought so much here already like wheels (cant use) , extra battery (never even get to the end of the first battery without some belt or motor problem), extra charger (never use it because I have a whole extra full battery that I cant use), tons of extra belts, only a few more left (they break way too quickly for some reason. probably something to do with the big cloudwheels or the super hot overheating smoking motors..) I clean the gears and pullies before and after each ride, and adjust the tension of the belts very carefully too. But they still break almost every ride which is insanely frustrating mid-ride. If your far from your house or car and something goes wrong with either side, you can only get back at half speed, and that's not a pleasant time. At all. So shoot, hopefully I can get some motors cheap or discounted because I've spent over a G here and cant seem to catch a break. Not to mention the service is super slow. One email a day which isn't enough. And so far they just said the same thing two days in a row without reading my list of emails and intagram messages or even the messages on the little chat widget on this website.. I knew I was going to eventually have to get some help before I got the board, but I didn't know it would be such a difficult task. Well it gives me something to do...

Well after a year of great fun riding my 3X I had to change a motor. Even though I didn’t really appreciate changing a motor after only one year, I must say Wowgo after sale service was great and the motor arrived really quick (~one week), working fine and quite easy and fast to replace.